Help Center
Knowledge Base
Account and Billing
- Uninstalls Tracking
- Push Alerts Enabled devices
- Payment Decline
- Payment and Refund
- User Groups, Permissions and what they control
- How to pay via invoice on a Public account?
Platform Setup
- [iOS] Device Token Not For Topic error
- API token scope requirements for SDK integration
- [iOS] InvalidProviderToken error. iOS platform disabled
- How to setting up the sandbox (stage, test) environment to check your communication scenarios
- Android: Invalid Credentials error
- iOS: My provisioning profile is the distribution, but in the logs I still see the sandbox gateway
Mobile & Desktop SDKs
- ★ How to fix "401 Unauthorized" error message during mobile SDK integration
- Understanding Silent Push Notification Behavior and Limits on iOS
- How to configure YouTube links to open externally on Android
- How to set a custom font in Inbox UI
- [Android] Badges: Challenges and Limitations
- [iOS] Updating iOS app icon badge via Silent Push Notifications
Web SDK
- Set up Web push notifications in your test environment
- Why isn't the Pushwoosh web push subscription prompt showing up after integrating the Web SDK?
- Subscription Prompt: Understanding subscribing and the importance of user consent
- Web SDK configuration (Firebase↔Pushwoosh config values mapping)
- Chrome pushes in a Windows/Mac/Linux notifications centre
- Android Chrome console logs
Using the Dashboard
- ★ "The underlying connection was closed: Unexpected error during transmission" error
- Pushwoosh Daily App Report unsubscribe
- Please select at least one platform API response
- The Rich Media "Rate My App" has by default 4 stars
- Several notifications in one API request
- Forbidden API response
Emails
Analytics, Delivery & Reporting
- Android: Permission Denied error in push report
- Sudden increasing of "unregistered" errors on the Android platform
- Android report errors descriptions
- DISABLED_FIREBASE_API
- iOS report errors descriptions
- List of devices columns explanation
FAQ
- How to change a delimiter/separator in CSV file
- Basic tests of the Pushwoosh SDK integration for your application
- Understanding Device and User Identifiers in Pushwoosh
- Submitting a ticket
- Device Lifecycle in Pushwoosh
- SSL *.pushwoosh.com certificate
FAQ
Account & Billing
- How do I set up Pushwoosh access for a new team member?
- How can I update my company's billing information and change the email addresses that receive invoices?
- The primary contact or owner of our company's account has left. How do I update the account ownership or change the main email address?
- How do I set up a subscription account?
- Is the 'Uninstalls Tracking' feature free?
- How can I review my current subscription plan and discuss pricing options?
Platform Setup
- I'm new to Pushwoosh. What resources are available to help me learn the platform?
- What should I do if my iOS Push Certificate for Pushwoosh has expired or is about to expire?
- How do I find my Pushwoosh Application ID, Pushwoosh API Token, and FCM Sender ID?
- Do I need to explicitly map my website domain in Pushwoosh or Firebase when setting up web push notifications?
- Where do I find my Firebase Sender ID and Pushwoosh API Token for Android setup?
Mobile & Desktop SDKs
- Setting the notification icons, iOS large icons and Android banners
- Why am I receiving push notifications in the wrong language, and how can I control the language used?
- Is the Pushwoosh SDK for Appcelerator Titanium still supported, and how can I integrate Pushwoosh with my Titanium project?
- How do I send urgent notifications and manage Notification Channels on Android devices?
- How do I use Live Activities after updating the Pushwoosh iOS SDK to version 6.8.0 or newer?
- How can I manage push notifications and user-specific data when multiple users share the same device and switch accounts in my app?
Web SDK
- How do I register my browser for web push notifications and find its Hardware ID (HWID)?
- How can I display the web push subscription prompt in different languages for my multi-language website?
- How do I control the visibility or disable the web push subscription prompt and the floating subscription widget?
- What are the image icon requirements for web push notifications?
- What are the key changes in Web Push SDK version 3.45.0 and how do I update it if I use npm?
- How do I register a device and assign a User ID using the Pushwoosh Web SDK?
Using the Dashboard
- How can I use dynamic, up-to-date external data (like prices and currencies) in my messages without constantly updating individual user profiles?
- How can I reuse the content of a push notification I've sent before? The content list is empty when I try to create a new push.
- How can I request the removal of old or inactive devices from my application?
- Where can I find the history of my sent messages?
- How do I view and cancel scheduled push notifications in my account?
Push Notifications
- Why did a user receive more push notifications in one day than our frequency cap allows?
- What does the `android_delivery_priority` parameter do for Android push notifications?
- How do I configure and use Time-Sensitive notifications for my iOS app?
- I'm trying to configure iOS push notifications and need my APNs Auth Key (.p8 file), Key ID, Team ID, and Bundle ID. Where can I find these on the Apple Developer website?
- How do I use a custom URL scheme (e.g., `myapp://`) for deep linking in push notifications?
- How can I remove or clean up inactive device tokens from my account?
In-App Messaging
- How can I download the Rich Media content of my existing In-App Messages?
- How can I display a Rich Media message (like a pop-up) inside my app without requiring a user to click on a push notification first?
- Why can't I find the 'Save to Inbox' toggle in the Customer Journey?
- Where can I find the Inbox Messaging feature in Pushwoosh?
Emails
- Why are links in my emails being redirected, or how can I prevent Pushwoosh from modifying my URLs?
- How can I send a specific voucher code in an email triggered by an event, especially if a user might have multiple voucher codes?
- How can I get notified when an email address is blacklisted or experiences a bounce?
- Why are emails sometimes not delivered when sent via the API immediately after registering the email address?
- Why are my Journey emails marked as sent or delivered, but not appearing in the recipient's inbox?
- Why is a subscribed user not receiving emails and how can this be resolved?
Segmentation & Targeting
- Do user-specific tags automatically apply to new devices when a user registers them?
- Can I upload user segments using User IDs, and how does User ID tracking work?
- How do I send push notifications to users located in a specific city?
- How can I use geofencing to send push notifications to users based on their location?
- How do I implement event tracking in my new mobile application with Pushwoosh, and what information should I provide to my developers?
- How do I exclude users who have already received a particular push notification from a new campaign?
Automation & Journeys
- How does the 'Wait for Trigger' element in Customer Journeys work, and why might my event not be triggering it for users?
- How can I use attributes from an event to personalize messages within a Customer Journey?
- My Customer Journey isn't adding new users after its initial launch. How can I make it regularly add new qualifying users without resending to those who've already gone through it?
- How can I check why a specific user or device didn't follow the expected path or receive a message in a Customer Journey?
- How can I restart a push notification journey that shows an error like "no configured platforms"?
- How should I restart a paused push notification journey? Should I resume the existing one or create a new one?
Analytics, Delivery & Reporting
- Why are my iOS push notification delivery and open statistics not appearing in the Pushwoosh dashboard, even though users are receiving and opening the notifications?
- How can I track statistics, such as the number of recipients, for push notifications sent from specific geozones?
- How can I view the performance of my campaigns, such as the number of messages sent and click rates?
- What does the 'Recipients' count in One-time message metrics refer to?
- How do I export user data from Pushwoosh for analysis or reconciliation?
- How can I track notification engagement and user behavior in my app using Pushwoosh?
API Reference
- For iOS devices, what type of token should be used for the `push_token` parameter in API requests (e.g., with the `bulkregisterdevice` method)? Is it an FCM token or an APNs token?
- What is the maximum number of user IDs I can include in the `users` array when calling the `/createMessage` API?
- How can I send a message directly to my app's inbox using the API without it appearing as a push notification?
- How can I remove all registered device tokens for a specific platform (e.g., Android or iOS)?
- How do I create a complex `devices_filter` for the `createTargetedMessage` API to target users within an Application Group based on multiple app-specific tags?
- How can I remove inactive devices if automatic cleanup features (like those using silent pushes) are disabled?
Troubleshooting
- What should I do if I'm not receiving One-Time Password (OTP) emails?
- Why do GIFs in my Android push notifications appear as static images instead of animations?
- Why are images or GIFs in my Android push notifications not displaying, even though they work on iOS?
- I'm getting a 'Please select at least one platform' error when using the `/createMessage` API. How can I fix this?
- Why are messages I send via the `/createMessage` API not appearing in my Message History in the Pushwoosh Control Panel?
- Why am I getting an 'Access denied or application not found' error when calling the Pushwoosh API?