Why is the 'City' tag missing for some devices even though the 'Country' tag is set?

The City and Country tags are automatically assigned based on the device's IP address using a GeoIP database. If a device has the Country tag but is missing the City tag, it means the IP address currently used by the device does not map to a specific city in the database.

Common reasons for this include:

• VPN or Corporate Networks: The device is connected via a VPN or corporate Wi-Fi which may mask the specific location or use a centralized IP.
• Mobile Carrier Settings: The mobile operator may assign a generic IP address that resolves only to the country level (e.g., "General") rather than a specific city.
• New IP Addresses: The IP address may be new and not yet fully indexed in the GeoIP database.

How to troubleshoot:

To verify if the network connection is the cause, try the following on a test device:

1. Disable any active VPN connections.
2. Switch the internet source (e.g., from Wi-Fi to mobile data or vice versa).
3. Restart the application to trigger a device registration request.

If the device acquires an IP address that is mapped to a city, the tag will update automatically.