Account, billing & security
Your account, subscription and invoices, team roles and permissions, and data privacy.
Account & billing
- How is the monthly active users (MAU) count calculated?
- How can I let users copy a promo code from a push notification?
- How can I delete an application from my account, and what happens to its user data?
- How can I find my Pushwoosh subscription renewal date and billing information?
- Is the 'Uninstalls Tracking' feature free?
- How do I transfer the main account owner role to a different user?
Security, privacy & compliance
- How to stop the Web SDK from sending data before user consent
- How does the system store location data and how long is it kept?
- Is the platform GDPR-compliant?
- How do I implement an opt-in consent system for push notifications and tracking in my Flutter app?
- What are the data retention periods for my account's metrics?
- How do I manage user privacy and consent for push notifications and tracking with a Notification Service Extension on iOS?
Troubleshooting: account & access
- Why do I see an 'Account is suspended' message?
- Why can't a new user I invited see any of my applications or projects?
- I accidentally deleted my application. Can it be restored, and what about my subscribers?
- How do I troubleshoot deep links in push notifications that aren't navigating correctly?
- How do I resolve a failed payment due to insufficient funds for my subscription?
- I cannot invite a user