You can download the list of devices that failed to receive a message, broken down by error type, from the message statistics of a campaign or of a Journey push element. The export is scoped to the message or campaign itself, so it also works after the campaign has been paused or finished.
- Open the campaign or journey.
- Double-click the Push element on the canvas to open its statistics window.
- Click Detailed statistics at the bottom of that window.
- Review the Errors breakdown — failed messages are grouped by platform and error type.
- Click an error type and select the download option to get the list of affected devices.
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