Troubleshooting: audience & tags
Segments matching the wrong devices, or tag values not updating.
- Why does my CSV upload for audience creation show rows skipped?
- Why is the 'City' tag missing for some devices even though the 'Country' tag is set?
- Why is the number of users in my Segment lower than the number shown in Tag Statistics?
- Why is my calculated segment size much smaller than the estimated size shown in the preview?
- Why is my test device showing an 'Unknown Platform' and the QR code registration is failing?
- Why do some users appear in two segments that should be mutually exclusive (e.g., users who performed an action vs. users who never performed it)?
- Why do I see a test device limit error even though I have no test devices in my current app?
- Why is the 'Application Version' tag not being set or updated for my devices?
- Why don't I see Tag updates in the Events History?
- How can I remove devices from my Pushwoosh account if users have disabled push notifications in their device settings?
- Why am I receiving push notifications in the wrong language, and how can I control the language used?
- "Application not found" error