How can I recover my account if I forgot the registered email address?

Pushwoosh accounts are identified by the email address you registered with — there is no separate username. If you cannot log in and no password-reset email arrives, you are almost certainly trying an address the account was never created under.

Contact Pushwoosh support and include as many of the following as you can so the account can be located and ownership verified:

• An Application (project) code from the account — the unique code in the format XXXXX-XXXXX. This is the strongest identifier.
• The account / company name shown in the Control Panel.
• Any candidate email addresses you may have registered with, including aliases and former work addresses.
• An invoice number or the billing contact email, if the account is on a paid plan.
• The email address of another team member who still has access — an existing account user can often add or re-invite you directly from the Control Panel, which is the fastest route.

If the account has two-factor authentication or passkeys enabled, support will run additional ownership checks before making any change, so expect to confirm details such as recent invoices or the applications in the account.