Troubleshooting: content & rendering
Images, emoji, fonts, placeholders and deep links not rendering as expected.
- Why does my deep link in an in-app message fail for some languages?
- Why does the in-app message preview show placeholders like `{{...}}` instead of my actual content?
- Why do emojis appear as text codes (e.g., :smile:) in my notifications?
- Why are my push notifications with images failing to deliver, sometimes with a 'Message Too Big' error?
- Why does a special character or symbol display in the wrong font?
- Why does my push notification show my app's name instead of a custom title?
- Why does my mobile push notification open the app instead of the URL I want to link to?
- Why isn't the image from my external URL or CDN showing up in my push notification or in-app message preview?
- Delaying RichMedia presentation on Android devices
- Users cannot get the badge to disappear when opening the app
- Scripts not working in Rich Media while testing in Control Panel