Help Center
Knowledge Base
Account and Billing
- Uninstalls Tracking
- Push Alerts Enabled devices
- Payment Decline
- User Groups, Permissions and what they control
- Daily Statistics
- Invoice error
Platform Setup
- [iOS] Device Token Not For Topic error
- API token scope requirements for SDK integration
- [iOS] InvalidProviderToken error. iOS platform disabled
- How to setting up the sandbox (stage, test) environment to check your communication scenarios
- Android: Invalid Credentials error
- iOS: My provisioning profile is the distribution, but in the logs I still see the sandbox gateway
Mobile & Desktop SDKs
- ★ How to fix "401 Unauthorized" error message during mobile SDK integration
- iOS SDK troubleshooting guide
- Android SDK troubleshooting guide
- Understanding Silent Push Notification Behavior and Limits on iOS
- How to configure YouTube links to open externally on Android
- How to set a custom font in Inbox UI
Web SDK
- Set up Web push notifications in your test environment
- Why isn't the Pushwoosh web push subscription prompt showing up after integrating the Web SDK?
- Subscription Prompt: Understanding subscribing and the importance of user consent
- Web SDK configuration (Firebase↔Pushwoosh config values mapping)
- Chrome pushes in a Windows/Mac/Linux notifications centre
- Android Chrome console logs
Using the Dashboard
- ★ "The underlying connection was closed: Unexpected error during transmission" error
- Pushwoosh Daily App Report unsubscribe
- Please select at least one platform API response
- The Rich Media "Rate My App" has by default 4 stars
- Several notifications in one API request
- Forbidden API response
Emails
Analytics, Delivery & Reporting
- Android: Permission Denied error in push report
- Sudden increasing of "unregistered" errors on the Android platform
- Android report errors descriptions
- DISABLED_FIREBASE_API
- iOS report errors descriptions
- List of devices columns explanation
FAQ
- How to change a delimiter/separator in CSV file
- Basic tests of the Pushwoosh SDK integration for your application
- Understanding Device and User Identifiers in Pushwoosh
- Submitting a ticket
- Device Lifecycle in Pushwoosh
- SSL *.pushwoosh.com certificate
FAQ
Account & Billing
- Why do I see an 'Account is suspended' message?
- How can I find my Pushwoosh subscription renewal date and billing information?
- How do I set up Pushwoosh access for a new team member?
- How can I update my company's billing information and change the email addresses that receive invoices?
- The primary contact or owner of our company's account has left. How do I update the account ownership or change the main email address?
- How do I set up a subscription account?
Platform Setup
- How do I migrate from Firebase Cloud Messaging (FCM) to Pushwoosh without losing my existing subscribers?
- My application logs show a warning about needing an API Token. What is it and where do I find it?
- What data is required to migrate my subscribers from another push service (e.g., OneSignal) to Pushwoosh?
- Do I still need to update my Apple certificate for Safari web push notifications?
- I'm new to Pushwoosh. What resources are available to help me learn the platform?
- What should I do if my iOS Push Certificate for Pushwoosh has expired or is about to expire?
Mobile & Desktop SDKs
- Can I use the Pushwoosh SDK if my app already uses another service for push notifications via Firebase (FCM)?
- How do I find my iOS device's HWID to add it for testing?
- How do I add a Test Device to receive test notifications?
- How do I find my iOS device's HWID to add it as a test device?
- How do I ensure correct data types (e.g., boolean, integer, string) for custom event attributes when using the Pushwoosh Flutter SDK?
- Setting the notification icons, iOS large icons and Android banners
Web SDK
- How do I trigger the web push subscription prompt from a custom button or link?
- How do I migrate my web push subscribers from another provider to Pushwoosh? Can I import my existing tokens?
- How do I register my browser for web push notifications and find its Hardware ID (HWID)?
- How can I display the web push subscription prompt in different languages for my multi-language website?
- How do I control the visibility or disable the web push subscription prompt and the floating subscription widget?
- What are the image icon requirements for web push notifications?
Using the Dashboard
- How can I save a target audience (segment) in a Push Preset?
- How can I use dynamic, up-to-date external data (like prices and currencies) in my messages without constantly updating individual user profiles?
- How can I reuse the content of a push notification I've sent before? The content list is empty when I try to create a new push.
- How can I request the removal of old or inactive devices from my application?
- Where can I find the history of my sent messages?
- How do I view and cancel scheduled push notifications in my account?
Push Notifications
- How do I configure deep links for my Android app so they open the app instead of a browser?
- How do I manage user privacy and consent for push notifications and tracking with a Notification Service Extension on iOS?
- Why did a user receive more push notifications in one day than our frequency cap allows?
- What does the `android_delivery_priority` parameter do for Android push notifications?
- How do I configure and use Time-Sensitive notifications for my iOS app?
- I'm trying to configure iOS push notifications and need my APNs Auth Key (.p8 file), Key ID, Team ID, and Bundle ID. Where can I find these on the Apple Developer website?
In-App Messaging
- How can I capture user input from a field in a Rich Media message and send it as an event or tag?
- Are 'Instant In-App' messages affected by global frequency capping settings?
- How can I download the Rich Media content of my existing In-App Messages?
- How can I display a Rich Media message (like a pop-up) inside my app without requiring a user to click on a push notification first?
- Why can't I find the 'Save to Inbox' toggle in the Customer Journey?
- Where can I find the Inbox Messaging feature in Pushwoosh?
Emails
- How do I change the color of a hyperlink in my email template?
- How do I add the Pushwoosh SPF record if I already have an existing one for another service?
- How do I configure my SPF record for Pushwoosh if I use other email sending services?
- Why are links in my emails being redirected, or how can I prevent Pushwoosh from modifying my URLs?
- How can I send a specific voucher code in an email triggered by an event, especially if a user might have multiple voucher codes?
- How can I get notified when an email address is blacklisted or experiences a bounce?
Segmentation & Targeting
- Why is my imported segment much smaller than the original user list in my CSV file?
- How can I segment users with Custom Tags and also target users who don't have any specific Custom Tags assigned yet?
- Do user-specific tags automatically apply to new devices when a user registers them?
- Can I upload user segments using User IDs, and how does User ID tracking work?
- How do I send push notifications to users located in a specific city?
- How can I use geofencing to send push notifications to users based on their location?
Automation & Journeys
- How can I run two separate journeys (e.g., a re-engagement journey and a scheduled promotional journey) at the same time without sending messages from both to the same user?
- Why are users missing or "stuck" in my Customer Journey after I edited it?
- How do I save a push notification to the Message Inbox? I can't find the 'Save to Inbox' option in my preset settings.
- How can I schedule push notifications in a Customer Journey to be sent at specific times of the day?
- How can I set up a recurring push notification to be sent regularly, for example, every week or month?
- Can I duplicate or clone an entire project?
Analytics, Delivery & Reporting
- How can I track the history and delivery status of notifications sent to a specific user?
- How can I export a list of all registered users or devices in my project?
- What do the 'Impressions' and 'Interactions' metrics mean in In-App analytics?
- Why do the 'Segment Size', 'Reach', and 'Sent' numbers in my email campaign statistics differ?
- Why are my iOS push notification delivery and open statistics not appearing in the Pushwoosh dashboard, even though users are receiving and opening the notifications?
- How can I track statistics, such as the number of recipients, for push notifications sent from specific geozones?
API Reference
- How do I send a push notification to a specific list of users via the createMessage API?
- How can I unsubscribe all devices within a specific user segment?
- How can I send a message via the API that bypasses Global Frequency Capping rules?
- How can I remove devices from my Pushwoosh account if users have disabled push notifications in their device settings?
- For iOS devices, what type of token should be used for the `push_token` parameter in API requests (e.g., with the `bulkregisterdevice` method)? Is it an FCM token or an APNs token?
- What is the maximum number of user IDs I can include in the `users` array when calling the `/createMessage` API?
Troubleshooting
- Why does my mobile push notification open the app instead of the URL I want to link to?
- Why am I getting an error or seeing a 'Pending' status when adding CNAME records in Cloudflare for email verification?
- Why is my iOS device not registering and getPushToken() returns null when I use Pushwoosh with another push provider like Firebase?
- Why am I getting an 'InvalidProviderToken' error for my iOS application?
- Why are my iOS push notifications not working after configuration? I'm seeing a 'TopicDisallowed' error.
- How can I recover my account if I forgot the registered email address?