This error message typically appears when your web browser or a browser extension is blocking the pop-up window required to connect to your Facebook (Meta) account. The WhatsApp integration process needs to open this pop-up to authenticate and complete the setup.
The most common causes for this are:
- Ad-blocking extensions (e.g., AdBlock, uBlock Origin).
- Built-in browser pop-up or content blockers.
- Other privacy-focused browser extensions.
How to resolve this issue
To fix this, you need to allow the pop-up window to open:
- Temporarily disable any ad-block, pop-up block, or content-blocking extensions in your browser.
- Check your browser's privacy and security settings to ensure it is not blocking pop-ups from our website.
- Refresh the WhatsApp integration page and click the Integrate button again.
The Facebook (Meta) login window should now appear, allowing you to complete the configuration. You can re-enable your blocker after the integration is successfully set up.
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