Why do I see the error "WhatsApp configuration is not available at the moment" when trying to set up the integration?

This error message typically appears when your web browser or a browser extension is blocking the pop-up window required to connect to your Facebook (Meta) account. The WhatsApp integration process needs to open this pop-up to authenticate and complete the setup.

The most common causes are:

• Ad-blocking extensions (e.g. AdBlock, uBlock Origin).
• Built-in browser pop-up or content blockers.
• Other privacy-focused browser extensions.

How to resolve this issue

1. Temporarily disable any ad-block, pop-up block or content-blocking extensions in your browser.
2. Check your browser's privacy and security settings to make sure pop-ups from our website are not blocked.
3. Reload the page and start the setup again: go to Campaigns > WhatsApp messages and click Login with Facebook, or go to Settings > Configure Platforms, find WhatsApp in the list and click Login with Facebook.

The Facebook (Meta) login window should now appear, allowing you to complete the configuration. You can re-enable your blocker after the integration is successfully set up.