Why can't my colleague see users or export buttons? (Personal data permission)

Access to individual users' data is controlled by the Personal data permission of the user's role. Without it, a user can still build segments, send messages, and see counts and aggregate statistics, but screens and exports that list individual users are hidden:

• User Explorer and the Email suppression list (they show Access forbidden).
• Segment exports and the user list on a segment's page.
• Recipient exports and Find recipient in message statistics.
• User exports in Customer Journey, control groups, and subscription forms.
• API access tokens, because a token can export the same data.

New roles don't get Personal data by default; the default Admins role has it. An administrator can grant it under Roles → role menu → edit permissions → Personal data.

Learn more: What the Personal data permission controls