Audience & segmentation
Tags, segments, filters and geozones — deciding who receives a message.
Segmentation & targeting
- How do I build a segment of users near a specific location?
- How do I change the field labels and button text on my subscription form?
- How do I target users before an upcoming date, like a renewal or trial expiry?
- How do I segment users by part of a text tag value (starts with, ends with, contains)?
- How do I look up one subscriber and see their channels and activity?
- How do I build a segment of users who subscribed to or unsubscribed from a specific email category?
Troubleshooting: audience & tags
- Why does my CSV upload for audience creation show rows skipped?
- Why is the 'City' tag missing for some devices even though the 'Country' tag is set?
- Why is the number of users in my Segment lower than the number shown in Tag Statistics?
- Why is my calculated segment size much smaller than the estimated size shown in the preview?
- Why is my test device showing an 'Unknown Platform' and the QR code registration is failing?
- Why do some users appear in two segments that should be mutually exclusive (e.g., users who performed an action vs. users who never performed it)?