If a team member has successfully accepted their invitation and can log in but is unable to see any applications, the issue is most likely related to the permissions of their assigned user role.
Each role in your account has specific permissions that control what a user can see and do. To resolve this, an account administrator needs to grant the necessary permissions to the user's role.
How to Fix Role Permissions
- Log in to your Pushwoosh account with administrator privileges.
- Navigate to the Roles section of your account settings.
- Find and select the role that is assigned to the user in question.
- In the role's permission settings, locate the Applications section.
- Ensure that the See (or View) permission is checked/enabled for this role. This permission is required for users to see the applications within the account.
- Save the changes to the role.
After you update the role permissions, the user should be able to see the applications. They may need to refresh the page or log out and log back in for the changes to take effect.
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