You can erase personal data without contacting Support: for many people at once from a file, or for one subscriber at a time.
- Many people: click My account → Data requests → Erase from a file. Upload a CSV with one identifier per row (User ID, HWID, or Email; up to 5 MB and 10,000 identifiers), select up to 50 applications, and click Count the volume to see how many records match before anything is erased. Then click Erase N subjects. Running it requires modify rights on the selected application.
- One subscriber: open the subscriber's card in User Explorer and use Erase personal data.
Before you start:
- Erasure cannot be undone.
- It doesn't cancel a message already scheduled or queued for the person, for example a delayed send or a running journey's next step.
- An account can start up to 20 erasure runs in a rolling 24 hours, volume checks included.
Every run, including its per-identifier CSV report, is kept on the Data requests page for 3 years. Erasure can also be run through the Data Erasure API.
Learn more: Data requests
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