Troubleshooting: journeys
Journeys not entering users or not sending as expected.
- How do I export devices that had delivery errors in a campaign?
- Why does the PW_DeviceRegistered event only trigger once per device?
- Why is the `pushReceivedCallback` not triggered when my Capacitor app is in the foreground?
- Why are users in my Customer Journey failing to receive pushes with a 'device not found' error?
- Why is the audience count in my Customer Journey different from the number shown in the Segment calculator?
- Why is my push notification status 'Waiting' even after the scheduled time has passed?
- Why am I receiving a '1002 Not authorized' error when trying to start a Customer Journey via the API?
- How can I create a Journey that sends a push notification, with a fallback to an in-app message for users who have pushes disabled?
- Why is the number of users entering my Customer Journey much lower than the count in a segment with the same filters?
- Why are users missing or "stuck" in my Customer Journey after I edited it?
- How do I save a push notification to the Message Inbox? I can't find the 'Save to Inbox' option in my preset settings.
- What causes the 'can't set tags: user not found' error during an 'Update User Profile' step in Customer Journeys?
- What does the 'Internal Error' drop-off reason mean in Customer Journeys?
- How does the 'Best Time to Send' feature in Customer Journeys interact with entry delays or delays between messages?
- Why do the 'Sent' push notification numbers look different in the Journey statistics, the Push Notification dashboard, and the Detailed Statistics?
- Why can't I find a user in a Segment or Journey, even though their events are being recorded in my application?
- Why can't I find the 'Save to Inbox' toggle in the Customer Journey?