Use User Explorer. It requires the Personal data permission in your role.
- Go to Audience → User Explorer.
- In the search bar, choose a criterion: User ID; HWID, Email, Phone; or Token.
- Enter the value and click Search, then click the user in the results to open their profile.
The profile is split into tabs:
| Tab | What you see |
|---|---|
| User overview | User-level tags; edit values with the pencil icon |
| Devices and platforms | Every channel linked to the user (email addresses count as devices), with subscription status, metadata, and tags |
| Events history | Events, searchable by name and filterable by channel |
| Received messages | Messages sent to the user across channels |
| Inbox | What's currently stored in the user's Message Inbox |
| Segments | Segments the user currently belongs to |
| Campaigns | Customer Journey entry, status, and exit dates |
A Test device badge next to the User ID means at least one of the user's devices is a test device.
Learn more: User Explorer
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