How do I resolve a failed payment due to insufficient funds for my subscription?

If a payment failed because of insufficient funds, add or replace the card that Pushwoosh charges:

1. Log in to the Pushwoosh Control Panel and go to My account → Billing.
2. If an unpaid invoice banner is shown on the Overview tab, you can click Pay now to pay with a saved card or choose Pay with a new card. Otherwise continue with the steps below.
3. Open the Payment methods tab to see your saved cards and which one is marked Main.
4. Click Add method and choose Debit/Credit Card or PayPal. For a card, enter the card number, expiration date, cardholder name and CVV/CVC, then click Save. For PayPal, finish the authorization in the window that opens.
5. Make the working method the main one (Set as main in its menu), then remove the failing card if you no longer need it: three-dot menu next to it → Remove method. You cannot delete your only payment method, so add the new one first. Saved cards cannot be edited in place — if the card expired or was reissued, add it again as a new method.
6. Check Overview (plan, estimated charges, payment information, usage) and the Invoices tab, where each row shows the billing period, amount and payment status, to confirm the outstanding invoice is settled.

Once a funded payment method is in place, your subscription continues without interruption. If the invoice still shows as unpaid after you update the method, contact support and include the invoice date and amount.