Help Center
Knowledge Base
Account and Billing
- Uninstalls Tracking
- Push Alerts Enabled devices
- Payment Decline
- User Groups, Permissions and what they control
- Daily Statistics
- Invoice error
Platform Setup
- [iOS] Device Token Not For Topic error
- API token scope requirements for SDK integration
- How to setting up the sandbox (stage, test) environment to check your communication scenarios
- Android: Invalid Credentials error
- iOS: My provisioning profile is the distribution, but in the logs I still see the sandbox gateway
- iOS: Transitioning to Token-Based Configuration for APNs
Mobile & Desktop SDKs
- ★ How to fix "401 Unauthorized" error message during mobile SDK integration
- Flutter deep link: New MainActivity created - Fix manual
- Push Open Stats Not Tracking (no /pushStat request)
- iOS SDK troubleshooting guide
- Android SDK troubleshooting guide
- Understanding Silent Push Notification Behavior and Limits on iOS
Web SDK
- Why are my web push notifications not working on Safari, but they work correctly on Chrome and Firefox?
- Set up Web push notifications in your test environment
- Why isn't the Pushwoosh web push subscription prompt showing up after integrating the Web SDK?
- Subscription Prompt: Understanding subscribing and the importance of user consent
- Web SDK configuration (Firebase↔Pushwoosh config values mapping)
- Chrome pushes in a Windows/Mac/Linux notifications centre
Using the Dashboard
- ★ "The underlying connection was closed: Unexpected error during transmission" error
- Pushwoosh Daily App Report unsubscribe
- Please select at least one platform API response
- The Rich Media "Rate My App" has by default 4 stars
- Several notifications in one API request
- Forbidden API response
Emails
Analytics, Delivery & Reporting
- Android: Permission Denied error in push report
- Sudden increasing of "unregistered" errors on the Android platform
- Android report errors descriptions
- DISABLED_FIREBASE_API
- iOS report errors descriptions
- List of devices columns explanation
FAQ
- FAQ: Troubleshooting cmmon WhatsApp configuration issues
- How to change a delimiter/separator in CSV file
- Basic tests of the Pushwoosh SDK integration for your application
- Understanding Device and User Identifiers in Pushwoosh
- Submitting a ticket
- Device Lifecycle in Pushwoosh
FAQ
Account & Billing
- How is the monthly active users (MAU) count calculated?
- How do I set up Single Sign-On (SSO)?
- How long is user data stored and what happens when a user becomes inactive?
- Why do I see an 'Account is suspended' message?
- How can I find my Pushwoosh subscription renewal date and billing information?
- How do I set up Pushwoosh access for a new team member?
Platform Setup
- Can I set up Android push notifications without a Firebase service account private key?
- Is the platform GDPR-compliant?
- How can I migrate my existing push notification subscribers from another provider to Pushwoosh?
- How do I change the Firebase project for my Android app and what are the consequences?
- What meta-data tags are required in AndroidManifest.xml for a React Native Android app to receive push notifications?
- How do I set up Event Streaming to receive callbacks for my application events?
Mobile & Desktop SDKs
- How do I read email subscription status or email-scoped tags using the mobile SDK?
- iOS Push Payload Keys: content-available and mutable-content
- Should I call the push registration method every time the app opens?
- How do I open Push Notification links in an external browser instead of the app on Android?
- Why does the `requestCallPermission` callback on Android only work the first time it's called?
- How do I open an external URL (e.g., Google Play) from an Android push notification instead of opening the app?
Web SDK
- How to use a custom service worker with the Web Push SDK
- How to stop the Web SDK from sending data before user consent
- Can I transfer web push subscribers to a new domain?
- How do I correctly update the Web SDK via NPM to ensure subscriptions work?
- How can I prevent the Web Push subscription widget from closing when a user clicks outside of it?
- Why does the Chrome browser logo appear instead of my custom icon on Windows web push notifications?
Using the Dashboard
- Can I add web browsers as test devices?
- How do I send push notifications to a list of users via CSV file upload?
- How can I view the push notification history for a specific user?
- How do I change the application name displayed in browser notifications?
- How do I use the AI Translate feature for Push Presets?
- How can I find the best time of day to send push notifications based on user interaction?
Push Notifications
- How do I use Amazon SNS for SMS notifications?
- iOS Push Payload Keys: content-available and mutable-content
- Can I cancel a push notification after it is sent?
- How to request push notification permissions after a user denies the system prompt
- How can I let users unsubscribe from specific events through a push notification?
- How can I let users copy a promo code from a push notification?
In-App Messaging
- How do I use custom fonts in custom HTML ZIP templates for in-app messages?
- How do I use the SDK to set emails, tags, or events inside an In-App message in React Native?
- How do I collect and view custom data from an in-app message?
- How do I create a "Do not show again" checkbox for Rich Media?
- Can I use a custom close button in my HTML in-app template?
- How to link buttons to the App Store or another In-App Message
Emails
- Why are unsubscribed users still receiving our email campaigns?
- How do I use mobile deep links in email campaigns without breaking them?
- Does the default sender email address need to be a real, existing mailbox?
- How do I show different email content based on a user's country?
- Why are some email addresses skipped or failing to register during a CSV import?
- When does the DeviceRegistered event trigger for email addresses?
Segmentation & Targeting
- How do I create a segment to target web push subscribers and exclude mobile app users?
- How to format list tags in a CSV file for import
- Can I change a tag type after I create it?
- What is the difference between application-specific, application-nonspecific, and user-specific tags?
- How do tags, segments, and events work across multiple apps in a single account?
- How does the system store location data and how long is it kept?
Automation & Journeys
- How are conversion goals tracked and attributed after a user exits a customer journey?
- How does the system determine a user's timezone for journeys and scheduled messages?
- How do I make a customer journey repeat or loop?
- How do session limits and segment entry rules work in a customer journey?
- How do I check for two different events in a specific timeframe using a Wait for Trigger element?
- How do I move message presets when cloning a customer journey to another app?
Analytics, Delivery & Reporting
- How do I find historical statistics like CTR and unsubscribe rates for past campaigns?
- How do I filter message history to show only campaigns sent from the Control Panel?
- How do I export devices that had delivery errors in a campaign?
- Where can I find the user responses to a Rich Media form?
- Does the 'Recipients' metric in Statistics count unique users or devices?
- How can I add UTM parameters to my web push notification links for Google Analytics tracking?
API Reference
- How to map WhatsApp campaign and message codes to journey names via API
- How do I update tags for one device from a backend server?
- How do I delete a user and all their devices through the API?
- How do I replace a notification that was already sent via the Pushwoosh API?
- How do I send personalized push notifications to multiple users in one API request?
- How to include alerts, sounds, or relevance scores in iOS Live Activities
Troubleshooting
- Why is the close button missing and why do triggers repeat on iOS?
- Why do Live Activity updates stop when the app is closed?
- Why does my CSV upload for audience creation show rows skipped?
- Why does my scheduled push notification show a different time in the dashboard?
- Why do external URLs in push notifications open as deep links in my Flutter iOS app instead of Safari?
- Why are conversion goals not being tracked in my customer journey?