Submitting a ticket

To submit a request (create a support ticket), go to https://help.pushwoosh.com/hc/en-us/requests/new and fill in the fields:

1. Your email address — the address we will reply to. If you are signed in to the Help Center, the request is submitted from your account email by default, and a CC field appears so you can send a copy to colleagues.
2. Subject — a short, descriptive summary of your request. Watch the Suggested articles list that appears under the field while you type: it searches our Knowledge Base for already published answers, so you may find the solution without waiting for a reply.
3. Description — the details of your request:
   • circumstances preceding or following the issue, how often it happens;
   • steps to reproduce, where and when the issue occurred;
   • error messages exactly as you received them;
   • application code, message code or User ID where relevant.
4. Attachments — add screenshots, logs or exports; you can drop files onto the form.
5. Press Submit. You will receive a confirmation email with a link to your request.

Our Customer Support Team will respond as soon as possible.

Help Center back office

You can find all your requests in the Help Center back office. Log into your account and select My activities from the dropdown menu in the top right corner of the screen.

My requests tab — all the tickets submitted by you.

Requests I’m CC’d on tab — requests where you are listed in the CC field.

Organization requests tab — if your company has a corporate account in the Pushwoosh Help Center, this tab contains the tickets submitted by you and your colleagues. To create an Organization account, please address our Customer Support Team.

You can search requests by keywords and filter them by status.