FAQ
Account & Billing
- How long is user data stored and what happens when a user becomes inactive?
- Why do I see an 'Account is suspended' message?
- How can I find my Pushwoosh subscription renewal date and billing information?
- How do I set up Pushwoosh access for a new team member?
- How can I update my company's billing information and change the email addresses that receive invoices?
- The primary contact or owner of our company's account has left. How do I update the account ownership or change the main email address?
Platform Setup
- Is the platform GDPR-compliant?
- How can I migrate my existing push notification subscribers from another provider to Pushwoosh?
- How do I change the Firebase project for my Android app and what are the consequences?
- What meta-data tags are required in AndroidManifest.xml for a React Native Android app to receive push notifications?
- How do I set up Event Streaming to receive callbacks for my application events?
- My iOS Push Certificate is expiring. How do I update it?
Mobile & Desktop SDKs
- How do I open Push Notification links in an external browser instead of the app on Android?
- Why does the `requestCallPermission` callback on Android only work the first time it's called?
- How do I open an external URL (e.g., Google Play) from an Android push notification instead of opening the app?
- Is the Pushwoosh SDK compatible with Google's 16KB page size requirement for Android?
- What happens to a user's data and ID when they reinstall an app?
- How is the Pushwoosh Hardware ID (HWID) generated?
Web SDK
- How do I correctly update the Web SDK via NPM to ensure subscriptions work?
- How can I prevent the Web Push subscription widget from closing when a user clicks outside of it?
- Why does the Chrome browser logo appear instead of my custom icon on Windows web push notifications?
- How can I move my web subscription prompt to the top of the screen and prevent it from blocking user interaction with my site?
- Why does the Web SDK load the wrong Application Code when navigating between subdomains?
- Why is the Subscription Widget not appearing when using the Web SDK via NPM?
Using the Dashboard
- How can I view the push notification history for a specific user?
- How do I change the application name displayed in browser notifications?
- How do I use the AI Translate feature for Push Presets?
- How can I find the best time of day to send push notifications based on user interaction?
- Why did a user receive an email after they unsubscribed, and how do I handle their deletion request?
- How do I format and upload a CSV file of contacts for WhatsApp messaging?
Push Notifications
- Will a user receive a push notification triggered by 'First Install' if they downloaded the app but haven't opened it?
- How can I send multiple unique voucher codes to a single user in one message?
- How do I start an iOS Live Activity with a push notification without the user opening the app (Push to Start)?
- If I schedule a push using a preset and then edit the preset, which version of the content will be sent?
- How can I automatically translate a push preset into multiple languages?
- How do I add custom action buttons to my push notifications?
In-App Messaging
- What is Modal Rich Media and how do I use it?
- How can I display Rich Media (In-App) messages only after a user logs in?
- Why does the in-app message preview show placeholders like `{{...}}` instead of my actual content?
- How can I register a user's email from an In-App message in my Flutter app?
- How can I show a custom In-App Message before the native iOS push permission prompt appears?
- How can I set a message to be stored in the Message Inbox for a specific number of days?
Emails
- How can I customize or fix inconsistent hyperlink colors in the Email Editor?
- Can I use an email template from one application to send messages in another application via the API?
- Can I inject dynamic HTML content into an Email Template via the API?
- Why do some recipients see placeholder text (e.g., "Header 01", "Button Text") in their emails while others see the correct content?
- Can I attach files to emails, and are there any size limits?
- How can I use the API to send an email to a user who is not yet registered in my Pushwoosh database?
Segmentation & Targeting
- Does Pushwoosh support Decimal or Float data types for event attributes?
- How can I create a segment of users who did not open a specific email campaign?
- How do I correctly format and upload a CSV to update User-specific tags?
- How do I update multi-value tags (e.g., newsletter lists) without overwriting existing values?
- Why is the number of users in my Segment lower than the number shown in Tag Statistics?
- Is there a limit to the number of values a List tag can contain?
Automation & Journeys
- Can I duplicate a Customer Journey to another project?
- How do I configure different frequency caps for Push and In-App messages within the same recurring Customer Journey?
- How are push notifications delivered to users with an undefined timezone in Customer Journey?
- How can I track voucher usage and view the remaining balance?
- How can I use multiple events to trigger one In-App message while controlling its frequency?
- What happens when I stop an active Customer Journey? Will users still receive push notifications?
Analytics, Delivery & Reporting
- Where can I find the user responses to a Rich Media form?
- Does the 'Recipients' metric in Statistics count unique users or devices?
- How can I add UTM parameters to my web push notification links for Google Analytics tracking?
- How can I export my campaign data to an external system like ClickHouse?
- How can I track sales or other conversions from my push notification campaigns?
- How can I track statistics for transactional messages sent via the API?
API Reference
- Does the `dynamic_content_placeholders` API parameter support variable evaluation?
- Can I use the "Best time to send" feature with the /createMessage API?
- Can I delete a sent Inbox message for all users globally via the API?
- How do I correctly register WhatsApp subscribers using the API?
- How can I send different notification texts to different users in a single API call?
- Is the `email_template` parameter mandatory in the `createEmailMessage` API?
Troubleshooting
- Why do Universal Links in push notifications open in both the app and the browser (double opening) on iOS?
- Why is the 'City' tag missing for some devices even though the 'Country' tag is set?
- Why does tapping buttons in my iOS Notification Content Extension open the app instead of performing custom actions?
- Why are media attachments (images) not displaying in iOS push notifications?
- Why are push notifications with custom data parameters not arriving or displaying?
- How do I change the application name that appears automatically in push notifications?