FAQ
Account & Billing
- How do I add new team members to my organization's Pushwoosh account or change permissions for existing users?
- How do I increase the project limit for my account?
- Where is my customer data hosted, and can access be restricted to EU-based personnel?
- How is pricing determined for push notifications and in-app messaging?
- How do I use a confirmation code for two-factor authentication in Pushwoosh?
- How do I resolve a failed payment due to insufficient funds for my subscription?
Mobile & Desktop SDKs
Web SDK
Using the Dashboard
Push Notifications
- How do I use dynamic data from a custom event attribute in a push notification?
- Is browser permission required to receive a push token for web push notifications?
- What are the requirements for adding images or banners to push notifications?
- My push notifications are showing the default language instead of the localized version for some users. What could be wrong?
- How can I track specific conversions, like purchases, that happen after a user clicks a deep link in a push notification?
- How do I troubleshoot deep links in push notifications that aren't navigating correctly?
In-App Messaging
Emails
- How do I add user email addresses to Pushwoosh to send email campaigns?
- Why is a subscribed user not receiving a specific message (like a newsletter) but still receiving other communications?
- How do I add a preheader to my email using the Drag & Drop editor?
- Why can't I find a specific email address in my user list? Is it blacklisted?
- How do I activate the email sending feature for my account?
- Why are my emails sent via the API with custom HTML content going to spam?
Segmentation & Targeting
- How do I use tag operators like `NOTIN` and `NOTSET`, and how can I build complex segmentation filters with the API?
- How can I segment users based on the exact time (including minutes) they last opened the app?
- How can I export user segment data from Pushwoosh via API for use in external systems?
- What is the correct format for a CSV file to create a segment with user IDs in Pushwoosh?
Automation & Journeys
- How can I set up a recurring campaign (e.g., weekly) for users imported via CSV, using a single journey for aggregated stats?
- How can I send push notifications in batches or control the sending rate over time?
- How can I track user events across different platforms (like web and server) and send notifications to Telegram based on these events?
- How can I test my Customer Journey with specific test devices before launching it to all users?
- How does the 'Best Time to Send' feature in Customer Journeys interact with entry delays or delays between messages?
- Why did my Customer Journey send emails before the scheduled time set in a 'Time Delay' element?
Analytics, Delivery & Reporting
Troubleshooting
- Why am I getting an "Invalid Token" or "Bad Device Token" error for iOS push notifications?
- Why are push notifications not being received by a specific User ID, even though the system indicates they were sent?
- How do I fix "Invalid Credentials" errors for Web Push (Chrome/Firefox) notifications?
- Why are my iOS push notifications not being delivered, even though the API/Control Panel says they were sent successfully?
- Why do YouTube links in push notifications open my app on Android, but open correctly in the browser/YouTube app on iOS?
- I'm not receiving the email to verify my login. What should I do?