FAQ
Account & Billing
- How is the monthly active users (MAU) count calculated?
- How do I set up Single Sign-On (SSO)?
- How long is user data stored and what happens when a user becomes inactive?
- Why do I see an 'Account is suspended' message?
- How can I find my Pushwoosh subscription renewal date and billing information?
- How do I set up Pushwoosh access for a new team member?
Platform Setup
- Can I set up Android push notifications without a Firebase service account private key?
- Is the platform GDPR-compliant?
- How can I migrate my existing push notification subscribers from another provider to Pushwoosh?
- How do I change the Firebase project for my Android app and what are the consequences?
- What meta-data tags are required in AndroidManifest.xml for a React Native Android app to receive push notifications?
- How do I set up Event Streaming to receive callbacks for my application events?
Mobile & Desktop SDKs
- How do I open Push Notification links in an external browser instead of the app on Android?
- Why does the `requestCallPermission` callback on Android only work the first time it's called?
- How do I open an external URL (e.g., Google Play) from an Android push notification instead of opening the app?
- Is the Pushwoosh SDK compatible with Google's 16KB page size requirement for Android?
- What happens to a user's data and ID when they reinstall an app?
- How is the Pushwoosh Hardware ID (HWID) generated?
Web SDK
- How do I correctly update the Web SDK via NPM to ensure subscriptions work?
- How can I prevent the Web Push subscription widget from closing when a user clicks outside of it?
- Why does the Chrome browser logo appear instead of my custom icon on Windows web push notifications?
- How can I move my web subscription prompt to the top of the screen and prevent it from blocking user interaction with my site?
- Why does the Web SDK load the wrong Application Code when navigating between subdomains?
- Why is the Subscription Widget not appearing when using the Web SDK via NPM?
Using the Dashboard
- Can I add web browsers as test devices?
- How do I send push notifications to a list of users via CSV file upload?
- How can I view the push notification history for a specific user?
- How do I change the application name displayed in browser notifications?
- How do I use the AI Translate feature for Push Presets?
- How can I find the best time of day to send push notifications based on user interaction?
Push Notifications
- Can I cancel a push notification after it is sent?
- How to request push notification permissions after a user denies the system prompt
- How can I let users unsubscribe from specific events through a push notification?
- How can I let users copy a promo code from a push notification?
- Will a user receive a push notification triggered by 'First Install' if they downloaded the app but haven't opened it?
- How can I send multiple unique voucher codes to a single user in one message?
In-App Messaging
- How do I collect and view custom data from an in-app message?
- How do I create a "Do not show again" checkbox for Rich Media?
- Can I use a custom close button in my HTML in-app template?
- How to link buttons to the App Store or another In-App Message
- What is Modal Rich Media and how do I use it?
- How can I display Rich Media (In-App) messages only after a user logs in?
Emails
- Why are some email addresses skipped or failing to register during a CSV import?
- When does the DeviceRegistered event trigger for email addresses?
- How do I send transactional emails like verification codes to users who unsubscribed?
- How can I customize or fix inconsistent hyperlink colors in the Email Editor?
- Can I use an email template from one application to send messages in another application via the API?
- Can I inject dynamic HTML content into an Email Template via the API?
Segmentation & Targeting
- How to format list tags in a CSV file for import
- Can I change a tag type after I create it?
- What is the difference between application-specific, application-nonspecific, and user-specific tags?
- How do tags, segments, and events work across multiple apps in a single account?
- How does the system store location data and how long is it kept?
- Does Pushwoosh support Decimal or Float data types for event attributes?
Automation & Journeys
- How does the system determine a user's timezone for journeys and scheduled messages?
- How do I make a customer journey repeat or loop?
- How do session limits and segment entry rules work in a customer journey?
- How do I check for two different events in a specific timeframe using a Wait for Trigger element?
- How do I move message presets when cloning a customer journey to another app?
- How do I stop a journey when a customer starts a different campaign?
Analytics, Delivery & Reporting
- How do I export devices that had delivery errors in a campaign?
- Where can I find the user responses to a Rich Media form?
- Does the 'Recipients' metric in Statistics count unique users or devices?
- How can I add UTM parameters to my web push notification links for Google Analytics tracking?
- How can I export my campaign data to an external system like ClickHouse?
- How can I track sales or other conversions from my push notification campaigns?
API Reference
- How to include alerts, sounds, or relevance scores in iOS Live Activities
- What happens if I set application_specific to false when creating a tag via the API?
- Does the `dynamic_content_placeholders` API parameter support variable evaluation?
- Can I use the "Best time to send" feature with the /createMessage API?
- Can I delete a sent Inbox message for all users globally via the API?
- How do I correctly register WhatsApp subscribers using the API?
Troubleshooting
- Why do external URLs in push notifications open as deep links in my Flutter iOS app instead of Safari?
- Why are conversion goals not being tracked in my customer journey?
- Why are images from free sharing sites missing in my push notifications?
- Why do push-to-start Live Activity notifications stop working after a while?
- Why do foreground push notifications fail in Pushwoosh when Firebase works?
- Why does the PW_DeviceRegistered event only trigger once per device?