If the designated account owner or the primary email address associated with your organization's account needs to be updated (for instance, if the previous contact person is no longer with your company), please follow these steps:
- Contact Support: Reach out to our support team to request an account ownership or primary email change.
- Provide Verification: To ensure account security, we will need to verify your identity and your authorization to make changes to the account. Be prepared to provide necessary information or documentation that confirms your role within the organization and the legitimacy of the change request.
- Update Process: Once your request is verified, our team will guide you through the process of updating the account owner details. This may include changing the primary email address and the username associated with the owner account. After the update, the new owner will be able to manage the account.
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