Automation & Journeys
- How can I track voucher usage and view the remaining balance?
- How can I use multiple events to trigger one In-App message while controlling its frequency?
- What happens when I stop an active Customer Journey? Will users still receive push notifications?
- How do I combine Tag and Event conditions in a Customer Journey?
- How do I set up a Customer Journey for users based on a complex combination of events and tags?
- How can I send a WhatsApp message to users who have not opened my mobile app recently?
- How do I correctly configure a 'COPY CODE' button in a WhatsApp message template?
- How do I correctly configure the Update User Profile element to tag users for future segmentation?
- Does Pushwoosh support WhatsApp Flows for creating interactive forms?
- What are the differences between the "Launch once," "Launch on several days," and "Launch periodically" schedule options in Customer Journey?
- What happens to users when I resume a paused Customer Journey, and how do new users enter?
- How can I manage WhatsApp user consent (opt-in) and avoid spam issues using Pushwoosh Journeys?
- Why are changes to my Customer Journey being lost or displayed incorrectly when multiple users access it?
- How can I safely edit a live Customer Journey without losing the users who are already in it?
- Why are users not entering my Customer Journey after I paused and resumed it?
- Why are new users not entering my segment-based Journey after it has been launched?
- How can I send a push notification with a dynamic link that redirects users to a specific page they viewed?
- How can I create a journey or trigger an action for users who have just installed and opened my app for the first time?
- How do I configure a Journey to send a message if a user does not perform a specific action within a set time?
- How do I create an automated re-engagement campaign for inactive users?
- How can I start a Customer Journey only for users who have performed a specific action?
- How can I create a Journey that sends a push notification, with a fallback to an in-app message for users who have pushes disabled?
- Can multiple users edit the same Journey at the same time?
- How can I build a journey that sends a reminder if a user doesn't perform an action within a certain time?
- How can I segment users in a Customer Journey based on their in-app actions? Should I use Events or Tags?
- How can I run two separate journeys (e.g., a re-engagement journey and a scheduled promotional journey) at the same time without sending messages from both to the same user?
- Why are users missing or "stuck" in my Customer Journey after I edited it?
- How do I save a push notification to the Message Inbox? I can't find the 'Save to Inbox' option in my preset settings.
- How can I schedule push notifications in a Customer Journey to be sent at specific times of the day?
- How can I set up a recurring push notification to be sent regularly, for example, every week or month?