How can I let users copy a promo code from a push notification?

Most mobile devices do not allow users to select or copy text directly from a push notification. To provide a copyable code, use one of the two methods below.

Use an in-app message

This method works for both iOS and Android. You can show the code on an in-app page that appears immediately after a user taps the notification.

1. Create an HTML page for your in-app message that includes the coupon code and a copy button.
2. Add a JavaScript function to the button that uses the Clipboard API:

function copyCode() {
  var code = "SAVE20";
  navigator.clipboard.writeText(code).then(function() {
     alert("Code copied");
  });
}

3. In your customer journey, add a push notification.
4. Enable the setting to split the flow when a user opens the message.
5. Connect the opened branch to an in-app message element and select your HTML page.

Use a native action button (Android)

Android allows you to add custom buttons to the notification itself. This method requires a developer to modify the app code. They must use the NotificationFactory class to add a Copy action button to the notification builder. When the user taps this button, the app runs a background task to put the code into the system clipboard.