Troubleshooting
- Why does my mobile push notification open the app instead of the URL I want to link to?
- Why am I getting an error or seeing a 'Pending' status when adding CNAME records in Cloudflare for email verification?
- Why is my iOS device not registering and getPushToken() returns null when I use Pushwoosh with another push provider like Firebase?
- Why am I getting an 'InvalidProviderToken' error for my iOS application?
- Why are my iOS push notifications not working after configuration? I'm seeing a 'TopicDisallowed' error.
- How can I recover my account if I forgot the registered email address?
- Why am I getting an 'FCM registration error: Failed to retrieve token' in my Unity Android build?
- Why are notifications sent during Silent Hours when I use the 'Best Time To Send' (BTTS) feature?
- Why are push tokens for my iOS app disappearing or not registering correctly?
- How do I use the Pushwoosh Unity SDK if my app also uses another SDK that requires Firebase Cloud Messaging (FCM)?
- Why are my web push notifications not being delivered, even though the API call seems successful?
- How do I fix the "Invalid Credentials" error for Android push notifications?
- Why can't a new user I invited see any of my applications or projects?
- Why are my API-sent push notifications not appearing in Message History, even though the API call was successful?
- Why won't my Journey campaign start if it includes an email step?
- What should I do if I'm not receiving One-Time Password (OTP) emails?
- Why do GIFs in my Android push notifications appear as static images instead of animations?
- Why are images or GIFs in my Android push notifications not displaying, even though they work on iOS?
- I'm getting a 'Please select at least one platform' error when using the `/createMessage` API. How can I fix this?
- Why are messages I send via the `/createMessage` API not appearing in my Message History in the Pushwoosh Control Panel?
- Why am I getting an 'Access denied or application not found' error when calling the Pushwoosh API?
- My iOS push certificate is revoked. What does this mean and how can I resolve it?
- What should I do if my iOS Push Certificate for Pushwoosh has expired or is about to expire?
- When I tap a push notification with a deep link, it opens the link in a web browser (e.g., Safari) instead of my app. How do I make it open in my app?
- Why do I see a 'Bad Device Token' error for my iOS app, and why does my device's 'Push Alerts Enabled' status switch to false?
- Why is my WhatsApp integration status showing as pending or not activating immediately after setup?
- What causes the 'Email SES Invalid Parameter Value' error and how can I fix it?
- Why does a semi-transparent dark background appear behind my modal Rich Media In-App on iOS, even if I want it to be clear or have no background?
- Why does my modal In-App message block the application background on iOS, preventing interaction with the app?
- My iOS app's logs show successful registration with Pushwoosh, but I'm not receiving any push notifications. What should I check?