Troubleshooting
- Why am I getting an "Invalid Token" or "Bad Device Token" error for iOS push notifications?
- Why are push notifications not being received by a specific User ID, even though the system indicates they were sent?
- How do I fix "Invalid Credentials" errors for Web Push (Chrome/Firefox) notifications?
- Why are my iOS push notifications not being delivered, even though the API/Control Panel says they were sent successfully?
- Why do YouTube links in push notifications open my app on Android, but open correctly in the browser/YouTube app on iOS?
- I'm not receiving the email to verify my login. What should I do?
- How do I check if the APNs certificate for my iOS application has expired and what should I do?
- Why isn't the image from my external URL or CDN showing up in my push notification or in-app message preview?
- Why was my iOS application disabled due to an 'InvalidProviderToken' error, and how do I fix it?
- Why am I unable to delete or change the type of a Tag?
- How do I resolve the "No such module 'PushwooshFramework'" error when archiving my iOS app with a Notification Service Extension?
- Why doesn't the browser's native notification permission prompt appear after clicking 'Allow' on the website's custom prompt?
- Why isn't the deep link in my In-App message working when tapped on iOS devices, even though it works elsewhere (like Push Notifications)?
- Why am I getting a "You have reached the test devices limit" error when adding a test device, even if my current application shows no devices listed?
- How do I export my iOS Push Certificate as a .p12 file? My Mac only gives me options like .cer or .pem.
- Why did the number of 'Sent' pushes suddenly decrease significantly in my recurring Journey/Campaign?
- What does the 'Unregistered' error mean in the push notification Delivery Report?
- How do I fix WhatsApp display name issues or reset my connection to use a different WhatsApp Business Account?
- How do I disconnect or reset my WhatsApp configuration to connect a different Meta Business Manager account?
- Why are my WhatsApp messages showing as "Drop-off" in Customer Journeys and not being sent?
- How can I fix Cumulative Layout Shift (CLS) issues caused by the Pushwoosh subscription prompt?
- Why can't I find a user in a Segment or Journey, even though their events are being recorded in my application?
- Why are tags set via the `/setTags` API not appearing for a user in the Pushwoosh dashboard?
- Why are push notifications not being delivered to my Xiaomi device?
- Why do I get the 'No such module 'PushwooshFramework'' error when adding the Notification Service Extension for iOS in my React Native app?
- Why am I not receiving verification codes to my email?
- Why are my iOS push notification open rates critically low compared to Android?
- Why are push notifications not being received on iOS / Android devices when sent by segment?