You can monitor voucher consumption and remaining availability in two places, so you do not run out of codes during a campaign:
- In the Vouchers list: go to Content > Vouchers. Each pool shows its Free / Total counts — the number of remaining (unused) codes versus the total uploaded.
- In Customer Journey: there is no separate Voucher block. Vouchers are attached to a channel element (Push, Email, SMS, WhatsApp, LINE, Data to app) under Overwrite personalization > Use Vouchers. Open that element’s statistics and expand its Drop-off block: the reasons No vouchers left in the pool and Voucher pool has expired tell you the pool ran dry or expired.
To see which code a particular user received, set a tag in the element’s Use Vouchers settings (Value type String, Tag type User-specific). The delivered code is stored in that tag and is visible in the user or device profile.
Details: Vouchers.
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