Automation & Journeys
- Can I duplicate or clone an entire project?
- How do I set up a journey that continuously adds users from a segment?
- How do I add a BCC recipient to an email sent with the Email API?
- How does the 'Wait for Trigger' element in Customer Journeys work, and why might my event not be triggering it for users?
- How can I use attributes from an event to personalize messages within a Customer Journey?
- My Customer Journey isn't adding new users after its initial launch. How can I make it regularly add new qualifying users without resending to those who've already gone through it?
- How can I check why a specific user or device didn't follow the expected path or receive a message in a Customer Journey?
- How can I restart a push notification journey that shows an error like "no configured platforms"?
- How should I restart a paused push notification journey? Should I resume the existing one or create a new one?
- How can I export a list of users who reached a specific point or dropped off at a certain step in a Customer Journey?
- How does the 'Reachable by Push' condition work in Customer Journeys?
- How can I set up a recurring campaign (e.g., weekly) for users imported via CSV, using a single journey for aggregated stats?
- How can I send push notifications in batches or control the sending rate over time?
- How can I track user events across different platforms (like web and server) and send notifications to Telegram based on these events?
- How can I test my Customer Journey with specific test devices before launching it to all users?
- How does the 'Best Time to Send' feature in Customer Journeys interact with entry delays or delays between messages?
- Why did my Customer Journey send emails before the scheduled time set in a 'Time Delay' element?
- How can I send user responses collected during a Journey (e.g., quiz answers) to my external system?
- Why did my scheduled Journey reach fewer users than expected based on the segment size?
- Why is the same email being sent multiple times from my Customer Journey?
- Why are my WhatsApp messages failing to send, showing drop-offs, or displaying variable names instead of values?
- How do I insert data from an event attribute (like a promo code) into an email sent via Customer Journey?
- Why are my Customer Journey statistics inaccurate or users not progressing after I modified the journey?
- Why are my WhatsApp messages with images not sending in Customer Journeys?
- How can I send push notifications in batches or control the sending rate?
- Why are users not entering my Customer Journey, or why are the entry numbers lower than expected?