Troubleshooting
- Why are my time-sensitive scheduled notifications being delayed, and how can I improve delivery precision?
- Why is the number of users in my Segment larger than the audience that entered a Customer Journey using that Segment?
- Why are my Segments based on events from a third-party platform (like Amplitude) empty, even though I can see the events in Pushwoosh?
- How do I use the Pushwoosh Android SDK with another service that also uses Firebase Cloud Messaging (FCM)?
- Why are my Android push open statistics (CTR) not being tracked?
- Why do I get a 'weaker access privileges' error on Android after updating the Pushwoosh React Native plugin?
- Why is my Android intent link redirecting to the Play Store instead of opening my app?
- Why is my test device showing an 'Unknown Platform' and the QR code registration is failing?
- Why does my 'Platform is iOS' segment show 0 users even though I have active iOS devices?
- How do I reconfigure web push notifications if I've lost access to my Firebase project, and what happens to my existing subscribers?
- Why am I seeing a "RegisterForPushNotifications: token is empty" error after updating the SDK?
- Why are my emails to @privaterelay.appleid.com addresses failing with a 'HardBounce' error?
- Why are push notification badge numbers not showing on my app icon on Huawei devices?
- Why are push notifications for my Flutter app not working in the Android release build, but they work in debug mode?
- Why is the audience count in my Customer Journey different from the number shown in the Segment calculator?
- Why am I getting a 401 Unauthorized error when calling Email API endpoints like /registerEmail?
- Why are my push notifications being sent with a significant delay?
- Why are my WhatsApp messages with variables/placeholders failing to send from a Customer Journey?
- Why are my emails experiencing low delivery rates, high bounce rates, or being marked as spam?
- Why is my push notification showing a 'FAIL' status in the message history?
- Why are my push notifications with images failing to deliver, sometimes with a 'Message Too Big' error?
- Why is my push notification status 'Waiting' even after the scheduled time has passed?
- Why do my email analytics show multiple links being clicked almost simultaneously, and how can I prevent this from accidentally unsubscribing users?
- How do I fix the 'PUSHWOOSH PW_API_TOKEN IS MISSING' warning for my iOS app in .NET MAUI?
- Why am I receiving a '1002 Not authorized' error when trying to start a Customer Journey via the API?
- Why are my push notifications appearing empty or blank on Android 14+ when they are grouped?
- Why is `Notification.userdata` an unparsable Object in my OutSystems app, and how can I fix it?
- How do I remove VoIP-related permissions (like `FOREGROUND_SERVICE_PHONE_CALL`) added by the Pushwoosh Cordova plugin?
- Why are my Android push notifications not working after migrating to the new Firebase Cloud Messaging (FCM) API?
- Why am I seeing a high number of network-related registration errors on Android with the Unity SDK?