Why are journey-based in-app messages not displaying in my iOS app while standalone in-app messages work?

Standalone and journey-based in-app messages arrive on your device through different methods:

• Standalone in-app messages are returned directly in response to the /postEvent API call and are triggered locally on the device.
• Journey-based in-app messages are sent as silent push notifications. The Pushwoosh SDK must receive this silent push to show the in-app message.

If journey-based in-app messages are not appearing on your iOS device, use these troubleshooting steps.

Enable background modes

In Xcode, go to your target's Signing & Capabilities tab, add Background Modes, and select Remote notifications.

Implement the silent push handler

Cross-platform frameworks, such as React Native, do not always link silent push notifications automatically. You must add the native handler inside your AppDelegate file:

func application(_ application: UIApplication, didReceiveRemoteNotification userInfo: [AnyHashable: Any], fetchCompletionHandler completionHandler: @escaping (UIBackgroundFetchResult) -> Void) {
    Pushwoosh.configure.handlePushReceived(userInfo)
    completionHandler(.noData)
}

Verify settings and SDK version

• Check that you are running iOS SDK version 7.0.14 or newer.
• Verify that Pushwoosh_RICH_MEDIA_STYLE is set to MODAL_RICH_MEDIA in your Info.plist file.

Apple Push Notification service (APNs) delivers silent push notifications on a best-effort basis. These notifications do not arrive if the user has force-closed the app or if the device is in Low Power Mode.