Troubleshooting
- Why are users not receiving subsequent messages in my WhatsApp Customer Journey?
- What should I do if my API requests are timing out?
- Why are my approved WhatsApp templates not visible in a specific project?
- Why are my iOS push notification open rates showing as 0%?
- Why are my dynamic content placeholders disappearing from my WhatsApp message template after I save it?
- Why did my Android push open statistics suddenly drop to zero or become very low?
- Why am I getting the 'FCM registration error: Failed to retrieve token' on Android?
- Why is the 'Application Version' tag not being set or updated for my devices?
- Why are push notification open statistics not being tracked for my iOS application?
- How do I format phone numbers to send WhatsApp messages?
- Why am I getting an error when adding or renewing my Safari push certificate?
- Why don't I see Tag updates in the Events History?
- Why is the number of users entering my Customer Journey much lower than the count in a segment with the same filters?
- Why is my SPF record status still 'unverified' after I added the correct TXT record?
- Why do I see a 'failed to fetch' or 'failed to load' error when accessing the Pushwoosh Control Panel?
- Why do my push notification links open the app on iOS instead of the web browser?
- After migrating from another web push provider, why aren't my previous subscribers showing up in Pushwoosh?
- Why do I see a warning to re-configure Chrome/Firefox by uploading a Firebase JSON file?
- Why does my mobile push notification open the app instead of the URL I want to link to?
- Why am I getting an error or seeing a 'Pending' status when adding CNAME records in Cloudflare for email verification?
- Why is my iOS device not registering and getPushToken() returns null when I use Pushwoosh with another push provider like Firebase?
- Why am I getting an 'InvalidProviderToken' error for my iOS application?
- Why are my iOS push notifications not working after configuration? I'm seeing a 'TopicDisallowed' error.
- How can I recover my account if I forgot the registered email address?
- Why am I getting an 'FCM registration error: Failed to retrieve token' in my Unity Android build?
- Why are notifications sent during Silent Hours when I use the 'Best Time To Send' (BTTS) feature?
- Why are push tokens for my iOS app disappearing or not registering correctly?
- How do I use the Pushwoosh Unity SDK if my app also uses another SDK that requires Firebase Cloud Messaging (FCM)?
- Why are my web push notifications not being delivered, even though the API call seems successful?
- How do I fix the "Invalid Credentials" error for Android push notifications?