To send push notifications from a Customer Journey at specific times (e.g., 10:00 AM and 6:00 PM) in each user's local timezone, use the Time delay element with the Specific time option. The Best time to send (BTTS) option is not suitable for this, as it sends messages at an individually calculated time for each user, not at a fixed time.
Here is the recommended approach:
- In your Send Push element, make sure the Best time to send option is turned off.
- Before each Send Push element in your journey, add a Time delay element.
- Configure the Time delay element:
- In Time delay option, select Specific time.
- Enter the desired time (e.g.,
10:00) at which users should proceed to the next step.
Good to know:
- The specific time is applied in each user's device timezone.
- If the time you specify has already passed for a user in their timezone, that user waits until the same time the next day.
- Use the Date option only for a one-off campaign on a particular calendar date, and Day of week if the message must go out on a given weekday.
For details, see the Time delay documentation.
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