How can I export a list of users who reached a specific point or dropped off at a certain step in a Customer Journey?

While you cannot directly export a list of users who dropped off specifically due to an error at a step, you can export lists of users based on their progression through the journey elements:

1. Export Users Who Passed Through an Element:

   • Navigate to your active Customer Journey.
   • Double-click on the element from which you want to export users (i.e., users who successfully completed this step).
   • In the statistics panel that appears, click the 'Export users' button.
   • This will generate a CSV file containing the UserIDs of the users who passed through that specific element.

2. Export Users Who Dropped Off (General):

   • Double-click on the element where the drop-offs are occurring.
   • Click the 'Export users' button associated with the 'Drop-offs' count.
   • This exports the UserIDs of all users who exited the journey at this element, regardless of the specific drop-off reason (which could include errors, completing a goal, or other reasons depending on the element type).

You can use these exported UserID lists to create Segments for further analysis, targeting, or troubleshooting.