How can I test my Customer Journey with specific test devices before launching it to all users?

Testing Journeys on specific devices before a full launch is crucial. Here's how you can do it:

1. Clone the Journey: In the Customer Journey list, find the Journey you want to test and select the option to clone it. This creates a safe copy for testing without affecting your live Journey.
2. Create a test segment:
   • Assign a unique Tag to your test devices. For example, use the SDK or User Explorer to set a Tag like test_user = true on those devices.
   • Go to the Segments section of your Pushwoosh application.
   • Create a new Segment (e.g. "Test Devices") that includes only users matching that Tag (e.g. test_user is true).
3. Add a Condition split to the clone: Open the cloned Journey for editing and add a Condition split element right after the entry element. (This element was previously called "Segment split".)
4. Configure the split:
   • Select Segment as the condition and choose your "Test Devices" segment. The element automatically creates two branches: Users in a segment and All other users.
   • Connect the Users in a segment branch to the rest of your Journey's logic.
   • Connect the All other users branch directly to an Exit element.
   • Click Save to apply the changes.
5. (Optional) Adjust timings: If your Journey includes Time delay or Wait for trigger elements, shorten their durations in the cloned version to speed up your testing cycles.
6. Activate the clone: Launch the cloned Journey. Only devices in your "Test Devices" segment will proceed through the Journey flow; everyone else exits immediately.

See Journey elements — Condition split.