The 'Reachable by Push' condition checks if the specific device instance moving through the journey can currently receive push notifications.
Specifically, it verifies the following for the combination of HWID (Hardware ID) and UserID that entered the condition element:
- Is it a mobile device? The check applies only to mobile platform devices (iOS, Android).
- Does it have a valid push token? The system checks if there is an active, registered push token associated with this specific
HWID+UserIDcombination in the Pushwoosh database.
Important Considerations:
- It checks the specific device instance progressing through the journey, not all devices potentially linked to the same
UserID. - If the app was uninstalled, or the user disabled push notifications from settings after entering the journey but before this check, the device might be considered unreachable.
- Web push subscriptions or other non-mobile channels are not evaluated by this specific condition.
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