Why does my mobile push notification open the app instead of the URL I want to link to?

This behavior typically occurs when the push notification's on-click action is configured to "Open App" instead of "URL". When the action is set to "Open App", tapping the notification will only launch the application, ignoring any links in the message body.

To ensure the notification opens a link in the user's web browser, you must correctly configure the action when creating the message.

How to set the on-click action to open a URL:

1. When composing your push notification in the Control Panel, locate the Action settings section.
2. Within this section, you can specify different behaviors for various platforms.
3. For the mobile platforms (e.g., iOS, Android), select the "URL" option from the dropdown menu.
4. In the input field that appears, paste the full web address you want to open (e.g., https://yourwebsite.com/page).

By setting the action to "URL", you are instructing the device to launch the default web browser and navigate to the specified link when a user taps the notification.

Note: We recommend always using the current message composer in the Pushwoosh Control Panel to create your notifications. Using outdated or bookmarked forms may lead to unexpected behavior as some features may no longer be supported.