Why do I see a 'failed to fetch' or 'failed to load' error when accessing the Pushwoosh Control Panel?

If you are unable to load the Pushwoosh Control Panel and see a "failed to fetch" or a similar loading error, it is often caused by a local browser issue or a network restriction, such as a corporate VPN or firewall.

Follow these troubleshooting steps to resolve the problem:

1. Clear Your Browser Cache and Perform a Hard Reload

Outdated or corrupted data stored in your browser can prevent the page from loading correctly.

• Clear Site Data: Go to your browser's settings (e.g., Chrome Settings -> Privacy and security -> Cookies and other site data -> See all site data and permissions). Search for pushwoosh.com and delete all stored data.
• Hard Reload the Page:
  1. With the Pushwoosh page open, press F12 (or Cmd+Opt+I on Mac) to open the developer tools.
  2. Right-click on the browser's refresh button.
  3. Select "Empty Cache and Hard Reload" from the dropdown menu.

2. Check for Network Restrictions (VPN, Proxy, or Firewall)

Corporate networks often use VPNs or firewalls that may block access to external services.

• Test the Connection: Try temporarily disabling your VPN or connecting from a different network (e.g., your mobile hotspot) to see if the page loads. If it works, your network configuration is likely the cause.
• Contact Your IT Department: If you confirm that a VPN or firewall is blocking access, please contact your IT administrator and request that they whitelist the following Pushwoosh domains:

  app.pushwoosh.com
  cdn.pushwoosh.com
  pushwoosh.com
  api.pushwoosh.com
  

3. Try Incognito or Private Mode

Opening the page in an Incognito (Chrome) or Private (Firefox/Safari) window is a quick way to check if browser extensions or cache are causing the issue. If the page loads in this mode, it points to a problem with your browser's regular configuration.