Automation & journeys
Building Customer Journeys and triggered campaigns.
- How can I create a journey or trigger an action for users who have just installed and opened my app for the first time?
- How are custom events handled when a user triggers the same event multiple times? Do new events overwrite old ones?
- How can I separate statistics for pushes sent from Journeys and one-time messages sent via API or the Control Panel?
- How do I create an automated re-engagement campaign for inactive users?
- How can I start a Customer Journey only for users who have performed a specific action?
- Can multiple users edit the same Journey at the same time?
- How can I build a journey that sends a reminder if a user doesn't perform an action within a certain time?
- How can I run two separate journeys (e.g., a re-engagement journey and a scheduled promotional journey) at the same time without sending messages from both to the same user?
- How can I schedule push notifications in a Customer Journey to be sent at specific times of the day?
- Can I duplicate or clone an entire project?
- How do I set up a journey that continuously adds users from a segment?
- How can I send a message via the API that bypasses Global Frequency Capping rules?
- Why did a user receive more push notifications in one day than our frequency cap allows?
- How does the 'Wait for Trigger' element in Customer Journeys work, and why might my event not be triggering it for users?
- How can I use attributes from an event to personalize messages within a Customer Journey?
- How do I exclude users who have already received a particular push notification from a new campaign?
- How can I view the performance of my campaigns, such as the number of messages sent and click rates?
- How can I exclude users or apply 'NOT' conditions when targeting users in Segments or Customer Journeys?
- How can I check why a specific user or device didn't follow the expected path or receive a message in a Customer Journey?
- How can I trigger an automatic push notification when a user enters any one of several different geographic locations?
- How should I restart a paused push notification journey? Should I resume the existing one or create a new one?
- How can I export a list of users who reached a specific point or dropped off at a certain step in a Customer Journey?
- How does the 'Reachability check' element work in Customer Journeys?
- How can I set up a recurring campaign (e.g., weekly) for users imported via CSV, using a single journey for aggregated stats?
- How can I send user responses collected during a Journey (e.g., quiz answers) to my external system?
- Why did my scheduled Journey reach fewer users than expected based on the segment size?
- Why did the number of 'Sent' pushes suddenly decrease significantly in my recurring Journey/Campaign?
- Why are my Customer Journey statistics inaccurate or users not progressing after I modified the journey?
- Why are users not entering my Customer Journey, or why are the entry numbers lower than expected?
- How to clean-up inactive devices automatically