How can I check the exact time messages were sent from a Customer Journey?

You can view the precise delivery times for any message in a Customer Journey by accessing its detailed statistics. This is useful for confirming when messages were sent, especially if you have features like Silent Hours enabled.

Follow these steps:

1. Navigate to the Customer Journey you wish to inspect.
2. Double-click on the specific message element (e.g., Send Push). A statistics window pops up with the key metrics for that message.
3. Click Detailed statistics at the bottom of that window.
4. On the Performance tab, click Pick date range, choose the start and end dates, and click Apply.
5. Review the SENT graph. This chart shows the number of messages sent over time. You can hover your mouse over the graph points to see the exact number of messages sent at specific timestamps.

The timestamps reflect the actual time of sending. They are rendered in the timezone of your own dashboard profile (Change timezone in your profile settings), which is UTC until you change it. Pushwoosh keeps no project-wide or account-wide timezone, so a colleague whose profile is set to another timezone sees the same sends shifted.