Automation & journeys
Building Customer Journeys and triggered campaigns.
- How can I check why a specific user or device didn't follow the expected path or receive a message in a Customer Journey?
- How can I trigger an automatic push notification when a user enters any one of several different geographic locations?
- How should I restart a paused push notification journey? Should I resume the existing one or create a new one?
- How can I export a list of users who reached a specific point or dropped off at a certain step in a Customer Journey?
- How does the 'Reachability check' element work in Customer Journeys?
- How can I set up a recurring campaign (e.g., weekly) for users imported via CSV, using a single journey for aggregated stats?
- How can I send user responses collected during a Journey (e.g., quiz answers) to my external system?
- Why did my scheduled Journey reach fewer users than expected based on the segment size?
- Why did the number of 'Sent' pushes suddenly decrease significantly in my recurring Journey/Campaign?
- Why are my Customer Journey statistics inaccurate or users not progressing after I modified the journey?
- Why are users not entering my Customer Journey, or why are the entry numbers lower than expected?
- How to clean up inactive devices automatically