How do I notify passengers about gate changes, delays, or arrivals?

Use the Flight Status integration. It connects Pushwoosh to AeroDataBox, a flight-data provider, so a journey can watch a passenger's flight and react when it changes: a new gate, a delay, boarding, departure, arrival, cancellation, or a baggage belt assignment.

You'll need:

• An application in Pushwoosh's NUE data center. Flight Status isn't available in other data centers yet.
• An AeroDataBox account and API key. The feed is billed on your own AeroDataBox account.
• A booking event with the flight's carrier, number, date, and departure airport.
• A dedicated API Access token for the journey.
• Help from your developers to send the booking event and build the Webhook request body.

How it works:

1. Connect your key in Settings → 3rd-party integrations: find the Flight Status card, click Configure, paste the key into API key, and click Connect.
2. The booking event enters the passenger into a journey.
3. A Webhook step right after the entry subscribes the booking to its flight.
4. Each change arrives as a PW_FlightStatusChanged event. Use Wait for Trigger and Condition split on its event_type attribute to send the right message.

A subscription ends automatically 36 hours after the local departure date, or sooner once the flight lands or is cancelled.

Learn more: Flight Status integration