I cannot invite a user

Question:

When I try to invite a user I get the error "This user has already been invited." I deleted the invite and still cannot re-invite this user. Why?

Answer:

This error is an anti-abuse guard. Pushwoosh refuses to create a new invite for an email address when any of the following is true:

• a user with that email is already a member of your account - no invite is needed, the person can simply log in;
• there is already a pending (sent, not yet accepted) invite for that email in your account - use Resend on the existing invite instead of creating a new one;
• an invite for that email was created and then deleted - deleting an invite does not immediately free the address up, so repeatedly sending and deleting an invite will not work around the check.

What to do:

1. Open My Account → Users and check the existing users and pending invites for that email address.
2. If a pending invite is there, resend it rather than creating a new one, and ask the recipient to check their spam folder.
3. If the address already belongs to a user of your account, adjust that user's group/permissions instead of inviting them again.
4. If neither applies and the invite still cannot be created, contact help@pushwoosh.com with the account ID and the email address - support can clear the blocked invite record.