Checking your device count and account limit

Question: How can I check the device count and the device limit on my account?

Answer: Both numbers are shown at the top left of the Pushwoosh Control Panel, next to your project name.

• The left-hand number (Push Enabled) is the number of devices that currently hold a valid push token and can actually receive push notifications.
• The right-hand number (Total Devices) is the number of devices registered with Pushwoosh that were active within the last 90 days. It is not a lifetime total: devices that stop being active drop out of this count. The 90-day window is configurable — contact your Customer Success Manager if you need a different period.

Your plan's subscriber limit and current usage are shown in the billing and subscription section of your account settings. If you are close to the limit, or you need it raised, contact the Pushwoosh support team or your Customer Success Manager.

Inactive devices

Pushwoosh can automatically clean up inactive subscribers: if a user has not opened the app for 90 days or more, the push token is marked inactive and removed from the subscriber base. This cleanup is not enabled on every account — check with support whether it is active on yours. If it is not, you can remove inactive devices yourself by segmenting on last app open and calling /unregisterDevice.

If such a user opens the app again and allows notifications, the device becomes an active subscriber once more.