Checking your device count and account limit

Question: How can I check the device count and the device limit on my account?

Answer: Both numbers are shown at the top left of the Pushwoosh Control Panel, next to your project name.

• The left-hand number (Push Enabled) is the number of devices that currently hold a valid push token and can actually receive push notifications.
• The right-hand number (Total Devices) is the number of devices registered with Pushwoosh that were active within the last 90 days. It is not a lifetime total: devices that stop being active drop out of this count. The 90-day window is configurable — contact your Customer Success Manager if you need a different period.

Your plan usage is shown in My account > Billing > Overview, in the Usage block: it reports monthly active users and email sends against your plan limit for the current billing period. Pushwoosh plans are priced per monthly active users, not per registered device. If you are close to the limit, or you need it raised, contact the Pushwoosh support team or your Customer Success Manager.

Inactive devices

Pushwoosh automatically cleans up inactive subscribers: if a user has not opened the app for 90 days or more, the push token is marked inactive and removed from the subscriber base. This is enabled by default for all accounts created on or after 1 January 2024. If your account is older, contact Pushwoosh Support to check whether it is active on yours and to request activation. You can also remove devices yourself by segmenting on last app open and calling /bulkUnregisterDevice from the Audience API.

If such a user opens the app again and allows notifications, the device becomes an active subscriber once more.