The platform pulls timezone data from the system settings of the device. This happens when a user opens the app. The system does not use GPS data or IP addresses to find this information. If a user travels to a different country, their timezone updates only if their device settings change and they open the app in the new location. For users who have never opened the app, the timezone stays as UTC by default. You can set a specific timezone for these users through the API by sending the offset in seconds, or by including it during a CSV import.
How does the system determine a user's timezone for journeys and scheduled messages?
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