Do user-specific tags automatically apply to new devices when a user registers them?

Yes, user-specific tags can automatically apply to new devices.

When a user registers a new device (e.g., a new phone, tablet, or browser session) and that new device is correctly associated with an existing User ID, any user-specific tags already set for that User ID should automatically transfer or be applied to this new device. This helps maintain consistent tagging and segmentation across all of a user's devices.

Key conditions for automatic tag application to new devices:

• Consistent User ID: The new device must be registered with the exact same User ID that is associated with the user's other devices and existing tags.
• Account Configuration: Your account settings must be enabled to support this automatic propagation of user-specific tags to newly registered devices under an existing User ID.

If you observe that user-specific tags are not automatically applying to new devices, even when you are confident the User ID is correctly set on the new device, please contact our support team. They can review your account configuration and ensure that this feature is enabled for you.