To view and cancel scheduled push notifications, go to Campaigns > One-time messages. This list is your Message History, where you can search and filter your messages.
To stop a message that has not been sent yet:
- Find the message in the One-time messages list and check its Status. A message with status Scheduled (its send time has not been reached) can be edited or cancelled. A message that is already being delivered (shown as Pending, for example while it rolls out across subscriber timezones or is being sent) can be stopped too.
- Open the actions menu (⋮) for that message.
- For a Scheduled message, select Delete message and confirm. For a message that is already being delivered, select Cancel sending… and confirm. Either way, the message status changes to Stopped.
For a Scheduled message you can also open the same menu and choose Edit message instead of cancelling it. You can change the content and audience; the send time is fixed, so to change it, cancel the message and create a new one.
Note: once a message is Done or Failed it cannot be recalled. Cancelling a message that is already being delivered only stops deliveries that have not gone out yet — some recipients may already have received it, including subscribers in timezones that were reached earlier.
Learn more: Message History
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