Yes. Open the journey statistics and click Communications in the left panel. In the Communications statistics window, each channel used in the journey has its own tab, including Kakao, Telegram, Viber, and Facebook Messenger.
These channels show the same metrics as SMS:
| Metric | What it measures |
|---|---|
| Sent | Messages sent in the channel, including failed attempts. |
| Delivered | Messages successfully delivered, as a share of Sent. |
| Delivery issues | Messages that couldn't be delivered, as a share of users who entered any step of that channel. |
Each channel also has a Frequency capping row with Suppressions and Affected users, and a Performance chart over time.
The Kakao, Telegram, Viber, and Facebook Messenger tabs don't have the per-message Messages table that other channels show.
Learn more: Overall journey statistics
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