If push notifications are not reaching iOS/Android devices when sent by segment, but are received when sent by HWID, it may be due to the device not meeting the segment criteria or having notifications disabled. To resolve this:
- Check Segment Criteria: Ensure that the device meets all the criteria set for the segment. For example, if the segment requires a specific tag like 'Phone number', make sure it is set on the device.
- Verify Device Status: Confirm that the device is active and not blocked from receiving notifications. You can check this in the Pushwoosh dashboard under the device details.
- Update SDK: Ensure you are using the latest version of the Pushwoosh SDK, as updates may contain important fixes and improvements.
- Test with Direct HWID: If the issue persists, try sending a push notification directly to the device using its HWID to verify if the problem is with the segment configuration.
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