How do I send a Viber carousel with several product cards?

A Viber carousel is a row of 2 to 5 cards that the recipient swipes through under the message text. Each card has a title, an image, and one or two buttons.

You can't build a carousel from scratch in a journey. Start from a carousel promo template in Omni Messaging, the platform that holds your account's Viber templates:

1. In the Viber element, open Template and choose a carousel template from Promo templates. The list shows template names only. Once you choose a carousel template, its text and cards load and the Carousel section appears.
2. Check the message text. A carousel requires it.
3. Edit each card:
4. Card title: 2 to 38 characters.
5. Image: a public image URL, or a JPG or PNG from your media library (up to 10 MB).
6. Button text and Button link: required on every card. Button text is up to 10 characters.
7. Second button text (optional) and Second button link (optional): fill in both or leave both empty. Second button text is up to 12 characters.
8. Open Preview content to check the cards.

Things to know:

• The number of cards comes from the template. To change it, edit the template in Omni Messaging and choose it again.
• A carousel replaces the single image and button: those fields are hidden while a carousel template is loaded.
• The preview crops each card image to a square, so a square image shows in full.

To send a carousel through the API instead, use the carousel field of the Messaging API.

Learn more: Send a carousel