You can send unsubscribe data from Pushwoosh to your own database or CRM using either of these two methods.
Option 1: Event streaming (batch updates)
Use this method to receive unsubscribe data in batches rather than individual requests.
- Open your Pushwoosh Control Panel and go to the Events section.
- Turn on the Device Unregistered (
PW_DeviceUnregistered) system event. - Go to Settings > 3rd party Integrations > Event streaming integration and enter your server address.
Pushwoosh sends these events to your server when 100 events build up or once every hour, whichever happens first.
Option 2: Customer journey webhook (real-time updates)
Use this method to update your database immediately when a user unsubscribes.
- Go to Customer Journey and create a new map.
- Set your email unsubscribe event as the trigger.
- Add a Webhook component right after the trigger.
- Set up the webhook to send a POST request with a JSON payload (containing the email address) to your server.
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