Android and iOS users could be easily imported to Pushwoosh from another provider. It is necessary to have a CSV file of subscribers with their push tokens and platforms identifier for correct migration.
To migrate your Mobile push subscribers base to Pushwoosh, please contact us via Contact Us form and provide us with the sample of your userbase. We will check the formatting and migration possibility.
On the other hand, Web users could not be imported due to technical limitations provided by the platform - all push provides use different payload formats as well as platform configuration, which makes import basically useless, as the userbase would be either invalidated or would be receiving blank/wrong content.
However, Web users can be slightly resubscribed if they already gave permission to receive push notifications for the website. In order to do so, the following steps should be done:
- The previous provider integration should be removed.
- Configure the application in Pushwoosh Control Panel.
- Integrate Pushwoosh Web SDK as per documentation: https://docs.pushwoosh.com/platform-docs/pushwoosh-sdk/web-push-notifications/web-push-sdk-3.0
- Set autoSubscribe: true parameter (step 4.3 of the Guide) or call Pushwoosh.subscribe() method in your code.
As a result, all users who have already allowed pushes for the website will be subscribed automatically on next site open. Resubscribe rate primary depends on user activity.