Checking your device count and plan usage

Question: How can I check the device count on my account, and does it affect my plan?

Answer: Device counts are shown for each project. In the Control Panel, click the project name at the top left to open the Application detail panel:

• Enabled devices is the number (and percentage) of devices that currently hold a valid push token and can actually receive push notifications.
• Total devices in this application is the number of devices registered with Pushwoosh that were active within the last 90 days, with or without a push token. It is not a lifetime total: devices that stop being active drop out of this count. The 90-day window is configurable - contact your Customer Success Manager if you need a different period.

Your plan usage is shown in My account > Billing > Overview, in the Usage block, which reports monthly active users and email sends for the current billing period. Pushwoosh plans are priced per monthly active user (MAU), not per registered device, and there is no device limit: the project is free within 1,000 MAU, and above that you pay as you go per 1,000 MAU. How MAU is counted for billing depends on your plan - see Monthly active users (MAU) in the metrics glossary. See the pricing page for current rates.

Inactive devices

Pushwoosh automatically cleans up inactive subscribers: if a user has not opened the app for 90 days or more, the push token is marked inactive and removed from the subscriber base. This is enabled by default for all accounts created on or after 1 January 2024. If your account is older, contact Pushwoosh Support to check whether it is active on yours and to request activation. You can also remove devices yourself by segmenting on last app open and calling /bulkUnregisterDevice from the Audience API.

If such a user opens the app again and allows notifications, the device becomes an active subscriber once more.