This may can be when you're trying to upload an archive that contains a folder inside. Please compress only the necessary files.
For example, just place them in your desktop, select these files, make a right-click on them and press the "Compress 2 Files" if you use macOS.
The thing is that the archive you are trying to upload to the Pushwoosh Control panel as a new Rich Media, should not include any additional folders inside; just necessary files inside the archive itself in the root.
Why does my Rich Media ZIP fail to upload?
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